Advice on buying a brand new home > General discussion

Building Control compliance certification

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New Home Expert:
You're not wrong there.

Wouldn't it be refreshing if we had a government that had the courage  to require all warranty providers to publish accurate figures on the number of claims they settle, the number of complaints they receive from buyers of each of the house builders.

As for what you are suggesting the NHBC does indeed provide figures for resolution complaints against housebuilders.  It averages around 70% of complaints are found in favour of the homeowner. But we have to take the NHBC's word for that. The figure ranged from 66.7% in 2010/11 to 71.8% in 2005/06. In 2014/15 and 2015/16 (5,019 complaints made) it was exactly 70%!

As you say, the NHBC slogan is "Raising Standards - Protecting Homeowners"  from what I am seeing on a daily basis, it is clearly failing on both!

CleeHillbilly:
I have now found that a large area of the loft, about 6 sq m over the entrance lobby that has no insulation at all. And these bungalows were sold on their energy efficiency!
It is a tricky area to get into so they just haven't bothered. At least one of my neighbours has the same problem, so in all probability all of them have.

My snagging inspection is booked for Tuesday. I will start a new thread under Snagging to give my impressions of that and I will write to my MP to urge the changes you recommend.

New Home Expert:
Thank you. Good luck with your snagging inspection.
Looking forward to the feedback.

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