Author Topic: 11% price hike as EDF complaints soar 80% in 12 months  (Read 2364 times)

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Philofacts

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11% price hike as EDF complaints soar 80% in 12 months
« on: October 30, 2012, 09:39:37 am »
Complaints to energy giant EDF, rose by 80% with 89,916 complaints received in the year to September 2012.
This equates to nearly 15.8 complaints for every 1000 EDF customers  - up from 8.86 in 2011.

The news comes on top of the firm's massive, above inflation, 11% price hike announced last week adding around £120 to the average energy bill.

Most energy firms blame the rises on four factors:
1) The worldwide rise in wholesale gas prices.
    British Gas estimates that wholesale gas price will be 13% higher this winter compared to last winter.
2) Delivering the energy.
    The price charged by National Grid for using its power lines and pipes has increased by 9%.
3) Environmental regulations now add around 10% to the average bill.
    This is the cost of insulation grants, solar power and other so-called "green" subsidies. 
4) Energy firms reinvestment in upgrading infrastructure - new power stations, wind farms etc.

Energy firms work on a typical operating net profit margin of around 3.4%.
They claim the price hikes will not make much difference to this!
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The Prophet

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Re: 11% price hike as EDF complaints soar 80% in 12 months
« Reply #1 on: October 31, 2012, 11:43:47 am »
The government devaluing our currency (via QE and inflation) is also making it more expensive to buy (imported) the 50% of gas we now need.
As the North Sea reserves are nearing depletion.

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