New Home Owners And Snagging Forum
Advice on buying a brand new home => House Builders => Crest Homes => Topic started by: New Home Expert on February 17, 2015, 09:18:29 am
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In the Crest Nicholson annual results report for the year to 31 October 2014, CEO Steve Stone says:-
"Every customer expects their new home to be built well, finished to the highest quality and delivered free of defects. These are equal priorities for the business too and the focus on increasing housing supply must not divert from the challenge of improving construction standards, driving quality through our product and providing high levels of customer care.
To help address the skills gap across the industry we are developing our own workforce and this year have significantly increased investment in training and career development at all levels.
Among several initiatives underway are programmes in Management Excellence, Sales Excellence and Executive Coaching. We are also working to increase practical knowledge and skills on our sites through our new Quality Manual and inspection processes. These are designed to promote good workmanship and prevent poor practices such as substitution of materials, which can contribute to the performance gap between design and as-built. Reflecting the importance we place on all these areas, during the year we created a Group"
Time will tell, talking isn't doing. But it is better than Persimmon and Taylor Wimpey
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Judging by the loss of Crest's five star rating in the HBF survey results, more training is badly needed!