John Watson Bellway’s Chief Executive, states in the company’s latest financial report that Bellway Homes are
"putting the customer first" He says "Revised customer care procedures were implemented at the start of the financial year to improve practice, process and work methods and increase the level of supervision in relation to quality control."
Watson also said "greater communication now takes place with customers after they have moved into their new home.
A new benchmark has been introduced whereby we are striving
to resolve customer complaints within 7 days of notification"
Bellway also employ an independent consultant to survey purchasers of their new homes and claim that 91% of clients would recommend a friend to buy a Bellway home in their June 2011 survey, compared to 86% a year ago.
The
PHOTOGRAPHS taken in July 2011, would indicate they still have a long way to go to improve the quality of their new homes.
